November 25, 2015
» Front Office - Doorman
•Offer consistently professional, friendly, warm and engaging service
•Ensure guests are greeted appropriately upon arrival in a warm manner
•Open car doors for arriving and departing guests and escort them to the lobby
•Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request
•Forward all guest complaints or problems to the manager on duty
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» Housekeeping
•Prepare Housekeeping Attendants job assignments
•Issue keys and supplies to Housekeeping Attendants
•Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
•Attend daily meetings and receive special instructions
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» Commin I-Pastry
•Support Chef de Partie or Demi Chef de Partie in the daily operation and work
•Work according to the menu specifications by the Chef de Partie
•Keep work area at all times in hygienic conditions according to the rules set by the hotel
•Control food stock and food cost in your section
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» Secretary
•Organize daily incoming correspondence, make preliminary assessment and handle and respond as appropriate
•Compose and prepare routine correspondence and prepare simple interpretation of documents and correspondence if requested
•Prepare, assemble and distribute various reports and documents
•Receive and screen all incoming telephone calls, provide and receive information or refer the matters to the appropriate person to handle
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